Process Strand

Agility has emerged as an important common characteristic of successful businesses. Organisations of any size benefit from quick response to volatile markets and rapid changing user requirements. Conventional business process modelling and execution approaches have found themselves overstretched in such situations due to the lack of flexibility and the amount of overhead required for predefined process models.

The approach is based on the insight that traditional “top-down” business process modelling approaches are too rigid and inflexible to capture the actual way processes are executed while pure “bottom-up” approaches may easily lose the focus and the alignment with organisational goals. Therefore, business process models are made agile and open by a joint hybrid approach. In order to achieve this vision, the strict distinction between build time and run time operations are softened. Process activities are presented to a user in a way that allows for individual adaptations. Any changes or enhancements to the process activities are documented and monitored. The advantage is two-fold:

  • process-related valuable resources and experiences are proactively presented to the others in the right context;
  • when sufficient adaptation information are accumulated, we can decide whether or not to tune process models against the reality of actual process executions.

 

Related publications

2012

Hans-Friedrich Witschel, T. Q. Nguyen, Knut Hinkelmann
Learning business rules for adaptive process models
In: BUSTECH 2012 (Second International Conference on Business Intelligence and Technology, July 22-27, 2012, Nice, France), 2012

2011

Uwe V. Riss
Pattern-Based Task Management as Means of Organizational Knowledge Maturing
International Journal of Knowledge-Based Organizations, vol. 1, no. 1, 2011, pp. 20--41

Abstract The article presents the principles of pattern-based task management (PBTM) that aims at the integration of task and knowledge management. It takes into account that knowledge does not only become manifest in artifacts but also in actions. The approach supports knowledge workers in the execution of their tasks by offering guiding task patterns without restricting the freedom of execution. These task patterns are collaboratively managed and allow the sharing work experience in a way that makes this experience applicable to new tasks. The collaborative character of task patterns requires the motivation of knowledge workers to participate in the process. This can only be achieved by offering a variety of benefits and an easy handling of contribution. Under these conditions the PBTM establishes an organizational knowledge maturing process that overcomes various barriers in today‟s organizational knowledge management.

2010

Andreas Martin, Roman Brun
Agile Process Execution with Kissmir
In: Stojanovic, Nenad and Norton, Barry (eds.): SBPM, CEUR Workshop Proceedings vol. 682, CEUR-WS.org, 2010, pp. 36-41

2009

Uwe V. Riss, Hans Friedrich Witschel, Roman Brun, Barbara Thönssen
What is Organizational Knowledge Maturing and How Can It Be Assessed?
In: 9th International Conference on Knowledge Management (I-KNOW '09), Graz, Austria, 2009, pp. 28-38

Abstract We introduce the concept of organizational knowledge maturing based on the idea of developing knowledge assets. We explain the dimensions that have to be considered and introduce the Knowledge Maturing Dimension Framework to measure the maturity level. Finally we describe service classes as the building blocks of a future organizational learning and maturing environment (OLME).

Ying Du, Uwe V. Riss, Liming Chen, Ernie Ong, Philip Taylor, David Patterson, Hui Wang
Work Experience Reuse in Pattern Based Task Management
In: 9th International Conference on Knowledge Management (I-KNOW '09), Graz, Austria, 2009, pp. 149-158

Abstract Pattern based task management has been proposed as a promising approach to work experience reuse in knowledge intensive work environments. While initial work has focused on the conceptualization and development of a generic framework, the process and user interaction of the task pattern lifecycle has not been addressed. In this paper, we introduce task copy augmented by Abstraction Services as a novel approach to facilitate task pattern creation and maintenance in a semi-automatic fashion. Also, we develop the architecture to demonstrate the underlying ideas by leveraging the advantage of semantic technologies.

Uwe V. Riss, Marlen Jurisch, Viktor Kaufman
Email in Semantic Task Management
In: Hofreiter, Birgit and Werthner, Hannes (eds.): Proceedings of 2009 IEEE Conference on Commerce and Enterprise Computing, IEEE Computer Society, 2009, pp. 468-475

2008

Andreas Schmidt, Knut Hinkelmann, Stefanie Lindstaedt, Tobias Ley, Ronald Maier, Uwe Riss
Conceptual Foundations for a Service-Oriented Knowledge & Learning Architecture: Supporting Content, Process, and Ontology Maturing
In: 8th International Conference on Knowledge Management (I-KNOW 08), Graz, 2008

Abstract The knowledge maturing model views learning activities as embedded into, interwoven with, and even indistinguishable from everyday work processes. Learning is understood as an inherently social and collaborative activity. The Knowledge Maturing Process Model structures this process into five phases: expressing ideas, distributing in communities, formalizing, ad-hoc learning and standardization. It is applicable not only for content but also to process knowledge and semantics. In the MATURE IP two toolsets will be develop that support the maturing process: a personal learning environment and an organisation learning environment integrating the levels of individuals, communities and organisation. The development is guided by the SER theory of seeding, evolutionary growth and reseeding and is based on generally applicable maturing services.

2006

Uwe V. Riss, Olaf Grebner
Service-Oriented Task Management
In: Calude, Cristian S. and Maurer, Hermann and Salomaa, Arto and Tochtermann, Klaus (eds.): 2006